UK: Mitie has retained the TfL security contract for five more years, combining more than 480 frontline staff with a dedicated Crime and Intelligence Taskforce and 24/7 monitoring.

Security cameras mounted above a platform at Temple Underground station in London.
Security cameras above a platform at Temple Underground station in London. Illustrative photo. Photo: Acabashi, CC BY-SA 4.0.

Under the new agreement, Mitie will continue providing physical security, reception and associated services across Transport for London’s estate. The coverage includes 58 London Underground sites, the Elizabeth line, river piers and the London Transport Museum. The five-year agreement also includes an option to extend until 2032.

What the intelligence-led model covers?

Mitie says its dedicated Crime and Intelligence Taskforce will provide analytical support, threat assessments and targeted interventions focused on graffiti, vandalism and anti-social behaviour. The taskforce is also expected to work with TfL and enforcement agencies to support investigations and the prosecution of repeat offenders.

The company’s 24/7 Intelligence Security Operations Centre in Northampton will provide continuous monitoring and analysis across the TfL network, with the stated aim of identifying emerging risks and directing security support where it is needed.

TfL’s 2025 tender notice for the procurement gives additional operational context. The scope listed security control room operations, CCTV download and export management, first response and incident control, incident investigation and evidence gathering, threat and vulnerability assessment, and enforcement of TfL Byelaws.

That scope shows how intelligence work can connect with control-room activity, incident handling and evidence support alongside conventional guarding and patrol functions.

Don’t miss…Western Sydney Airport Metro Train Makes Room for Luggage

Police and TfL enforcement retain distinct roles

The division of responsibilities is important. TfL says it works with the Metropolitan Police Service and British Transport Police across the network. Police carry out targeted policing and investigations to identify and arrest people committing crime and anti-social acts, while TfL Enforcement Officers also patrol the system.

Mitie’s role is described differently: its taskforce supports investigations and prosecutions, while the procurement scope includes evidence gathering and enforcement of TfL Byelaws. The public descriptions therefore do not equate the contractor’s security role with police powers.

More than 480 staff across the network

More than 480 Mitie employees are expected to work under the renewed agreement. Mitie says its security partnership with TfL dates from 2017, with the latest contract combining frontline presence with intelligence analysis across a broad transport estate.

The announcement does not state the contract value or publish crime-reduction targets or historic performance measures for the intelligence-led model. It therefore defines the operating structure more clearly than its measured outcomes.

News on railway transport, industry, and railway technologies from Railway Supply that you might have missed:

Don’t miss…Ground Freezing to Support SRL East Cross Passages