Northern Rail has introduced a new priority seating card to assist passengers with visible and non-visible disabilities in accessing priority seating on trains. This is reported by the railway transport news portal Railway Supply.

Northern Rail has introduced a new priority seating card to assist passengers with visible and non-visible disabilities in accessing priority seating on trains
Photo: Northern Rail

Developed in partnership with the Hidden Disabilities Sunflower Scheme, this initiative aims to improve the travel experience for passengers who need priority seating.

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The new priority seating card is designed to be easily recognizable, allowing passengers to request priority seating with confidence. The card can be personalized based on the passenger’s needs and is available for free at various Northern Rail stations or through an online application process.

The initiative will be trialed on a selection of trains across the network, including trains operating in the North West and Yorkshire & North Lincolnshire.

Northern Rail’s Accessibility Commitment

Alex Hornby, Northern’s Commercial and Customer Director, highlighted the importance of improving accessibility for all passengers. “We are committed to enhancing the travel experience for everyone, ensuring priority seats are available to those who need them most,” Hornby said. He noted that feedback from disabled passengers had revealed that current systems were insufficient, and the new priority seating card aims to address those concerns.

“We want to create an environment where passengers can travel with confidence and comfort,” Hornby added. He encouraged those who do not need the priority seats to be considerate of those who do. “We must remember that not all disabilities are visible,” Hornby emphasized.

Partnership with the Hidden Disabilities Sunflower Scheme

The priority seating card was created in collaboration with the Hidden Disabilities Sunflower Scheme, a program designed to help individuals with hidden disabilities navigate public spaces more easily.

Mark Cutter, Chair of the Accessibility User Group (NAUG), expressed his support for the new initiative, stating, “The priority seating card will help many people with disabilities feel more confident and comfortable while traveling.”

Cutter also reminded passengers to be mindful of the needs of others. “It’s essential to remember that not all disabilities are visible. Being considerate and understanding can make a significant difference,” he said.

Northern Rail will continue to monitor the feedback and effectiveness of this initiative, ensuring it meets the needs of all passengers and helps improve accessibility across the network.

Source: railway-news.com

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