Ventra App Failure Disrupts Early Metra Commute

The Ventra App stopped working early Wednesday, making it impossible for Metra riders to buy tickets for nearly four hours. This is reported by the railway transport news portal Railway Supply.

Metra confirmed the outage began around 4:30 a.m., and the Ventra App was restored by 8:00 a.m. that same morning.

During the disruption, customers who experienced issues with the app were allowed to ride without paying for tickets.

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A Metra spokesperson acknowledged the problem and said the system was fully operational again shortly after 8 a.m.

Reports of the glitch started early in the morning as commuters tried using the app to access tickets.

Metra has not provided details about the cause of the issue but confirmed that normal ticketing resumed quickly.

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Commuters were affected for several hours during the early morning when the app malfunctioned.

The temporary workaround allowed passengers to continue traveling while technical teams resolved the issue.

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Metra confirmed the app was working again by 8:00 a.m. and did not report any service delays due to the glitch.

The disruption lasted nearly four hours and caused inconvenience for those relying on mobile ticketing.

Ventra App is the official mobile application for managing public transit fares in Chicago and its suburbs.

It supports three major transit systems: CTA (city transit), Metra (commuter rail), and Pace (suburban buses).

The app is available for download on Google Play and the App Store.

Source: chicago.suntimes.com

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