SNCF Ranks Fifth Among Europe’s Best Train Companies

French rail operator SNCF has been ranked fifth in Europe for passenger experience and services. Despite this achievement, the company faces criticism for high ticket prices and inconsistent reliability. This was reported by the railway transport news portal Railway Supply.

SNCF Stands Out for Passenger Experience

SNCF earned recognition for its excellent passenger experience, generous refund policy, and extensive night train options. These factors make it a leader in customer service among European rail companies. However, SNCF’s high fares and frequent delays remain a challenge, limiting its position in the rankings.

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Italian rail operator Trenitalia claimed first place, praised for its affordability and exceptional quality. Swiss operator SBB came second for its punctuality and user-friendly booking system, while Czech rail service RegioJet ranked third for affordability and customer satisfaction. Austria’s ÖBB, excelling in night trains and booking, secured fourth place.

Challenges Facing SNCF and Other Operators

T&E’s report criticized the broader rail industry for inconsistent service quality and expensive tickets. Victor Thévenet, T&E’s rail policy manager, highlighted affordability as a major issue deterring passengers from train travel. “Operators like SNCF must reduce fares and improve reliability to attract more travelers,” he said.

The report also emphasized the need for integrated European rail services, urging the EU to mandate ticket-sharing for seamless cross-border bookings. These measures aim to simplify travel and encourage sustainable transportation choices across Europe.

Source: www.connexionfrance.com

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