The Purwojaya Train derailment near Kedunggedeh Station disrupted major rail services between Jakarta and Cilacap, prompting PT Kereta Api Indonesia (KAI) to issue full ticket refunds to affected passengers.

This is reported by the railway transport news portal Railway Supply.

Purwojaya Train Derailment Prompts Full Refunds from KAI
KA Purwojaya (KA 58F) Gambir-Cilacap connection at the Kedunggedeh Station emblasis fell on Saturday, October 25, 2025/ Photo: ANTARA

Purwojaya Train Derailment Causes Travel Disruptions

The train accident occurred on Saturday, October 25, involving the Purwojaya Train (KA 58F), which derailed on its route from Gambir to Kroya. Two of its trailing cars ended up derailing on kilometer position 56+1/2 near the location of Kedunggedeh.

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The train was carrying a total of 232 passengers in eight executive coaches, one dining car, and one power car. However, there were no reported injuries, which was a relief. The KAI company quickly responded by sending their emergency team.

The Public Relation Manager of Pierebesaran CV stated that the train crew noticed the separation just after they crossed the area. The train crew of KAI was reported to work incessantly in making the train track clear.

Purwojaya Train Refund Policy and Passenger Guidance

Because several routes were canceled, KAI promised a 100 percent refund of ticket fares, excluding minor administrative fees, for those who preferred not to reschedule. Passengers can request refunds via the Access by KAI app, the company’s official website, or by contacting the 121 hotline.

KAI reminded passengers of the need to verify updates prior to going to the station. Meanwhile, despite ongoing maintenance work, the train operator insisted on its commitment to safety, reliability, and passenger communications.

The accident exposed Indonesia’s infrastructure issues with an increase in passenger traffic and ever-unpredictable weather. However, train service provider KAI’s quick reaction, publicity, and offer of compensation showed professionalism in handling the incident.

Source: voi.id

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What happened to the Purwojaya Train near Kedunggedeh Station?

The Purwojaya Train derailed on October 25, 2025, causing route cancellations and prompting safety inspections along the Jakarta–Cilacap corridor.

How can passengers claim a refund after the Purwojaya Train incident?

They can apply through the Access by KAI app, the kai.id portal, or by calling the KAI Contact Center at 121.

When will Purwojaya Train services return to normal?

KAI has not announced an exact date but continues repairs and safety checks to reopen the line as soon as possible.

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