Grand Central Madison Seating Expansion Improves Passenger Comfort

Grand Central Madison has expanded its seating areas on the mezzanine and concourse, responding to rising ridership and passenger feedback to create a more comfortable and efficient travel experience. This is reported by the railway transport news portal Railway Supply.

Grand Central Madison Seating Expansion Details

The Long Island Rail Road has increased seating capacity at Grand Central Madison to meet growing demand. Initially, the mezzanine lacked any seating, but significant changes began in October 2024.

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At that time, 28 seats were installed near the 47th Street entrance. The latest upgrade adds 14 seats at the 45th Street area and another 28 at 46th Street. These complement the main seating area on the Madison Concourse.

Shanifah Rieara, the Metropolitan Transportation Authority’s chief customer officer, said the LIRR listened to passenger requests. She noted that new seating in three mezzanine locations and the concourse waiting lounge improves comfort before boarding trains.

Grand Central Madison’s Role in LIRR Growth

Only ticketed passengers can use the aluminum benches, with a 90-minute limit to ensure availability for active travelers. This policy keeps spaces accessible and maintains an orderly flow in busy areas.

Recent MTA surveys show Grand Central Madison scoring 90% to 97% approval for signage, navigation, digital displays, safety, and lighting. Overall LIRR station satisfaction stands at 86%.

Since its January 2023 opening, the station has grown into a major hub serving about 70,000 riders daily. In July 2024, the LIRR set a post-pandemic weekday ridership record of 298,419 passengers, compared to a pre-pandemic weekday average of 316,692 in 2019.

These upgrades reflect the MTA’s broader strategy to enhance rider comfort and retain passenger loyalty. By offering better amenities, Grand Central Madison strengthens its position as a vital Midtown gateway and a key factor in the LIRR’s recovery and growth.

Source: www.trains.com

FAQ

What is Grand Central Madison?

Grand Central Madison is a Long Island Rail Road terminal in Midtown Manhattan, opened in January 2023, connecting passengers directly to Grand Central Terminal’s concourse.

Can you use Grand Central Madison seating without a ticket?

No. Seating areas are reserved for ticketed LIRR passengers, with a maximum use limit of 90 minutes to ensure space for active travelers.

How does Grand Central Madison improve travel convenience?

The station offers multiple mezzanine and concourse seating zones, clear signage, digital displays, and direct Midtown access, making it a comfortable and efficient transit hub.

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