Ticket Innovations Transform Japan’s Railway Access

Japan’s railway operators are adopting new ticket technologies, including facial recognition and contactless cards, to simplify gate access and meet the needs of rising international tourism. This is reported by the railway transport news portal Railway Supply.

Since the launch of Suica in 2001, ticket access via IC cards has grown nationwide. But today, companies like JR East are pushing mobile versions through smartphone apps and planning broader integration with daily services.

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To meet post-pandemic travel demand, operators such as Tokyu and Seibu now accept international credit cards at gates. This allows riders to skip ticket machines and simply tap their card for entry.

A Tokyu official explained that improving the ticket process helps travelers and supports staff efficiency, especially at busy or understaffed stations.

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With contactless credit cards, passengers no longer need to purchase a physical ticket, making the journey easier for both locals and tourists. These updates also reduce infrastructure burdens.

Smaller operators in Kumamoto stopped accepting aging IC card systems due to high maintenance costs. Instead, they transitioned to credit card access to lower expenses and serve more visitors.

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In January, Keisei Railway launched facial recognition access on its Skyliner route from Narita Airport to Tokyo. Osaka Metro followed in March, enabling riders to pass gates using only their registered digital profile.

JR East continues to invest in Suica as part of a long-term strategy to integrate the card with government services and personal ID systems. The company plans to add facial recognition to Suica-compatible gates, keeping the ticket experience seamless.

Yuki Fukumoto from NLI Research Institute said operators must modernize while maintaining services for elderly riders and ensuring long-term viability. So, Japan’s railways balance innovation with inclusivity as they redesign the future of ticket access.

Source: www.japantimes.co.jp

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