Indian Railways Ordered to Pay Family After Missed Train

Indian Railways must pay $85 to a family who missed their train after receiving no updated alerts about the departure from Ghaziabad station. This is reported by the railway transport news portal Railway Supply.

The consumer forum declared the failure to provide timely announcements as a “deficiency of service” under the Consumer Protection Act. The decision followed a complaint from Anubhav Prajapati, who traveled with his wife and two children.

Don’t miss…Solar Plant to Power London Underground Trains by 2026

The family arrived well before the Chhattisgarh Express’s scheduled 3:20 a.m. departure to Jhansi. After hearing about a 40-minute delay, they moved to platform 3 and waited.

However, they found the Ayodhya Express standing idle at that platform for over 45 minutes. No further announcements came about their actual train.

Indian Railways Criticized for Communication Failure

Prajapati searched for the station master but found the office locked. He tweeted to railway officials at 5:21 a.m. but received no reply.

By 6:00 a.m., the family learned the Chhattisgarh Express had left from platform 2 while they waited nearby.

Indian Railways failed to provide a written explanation during the hearing. They argued that a refund wasn’t possible since the train wasn’t delayed more than three hours, as required by policy.

But the forum rejected that excuse, stating the lack of communication caused the family’s loss. Officials at Ghaziabad station and Northern Railways were held responsible.

Indian Railways Faces Legal and Public Accountability

The commission ordered both parties to jointly compensate the family $85 for the inconvenience and distress caused.

This case emphasized the need for accurate real-time information and staff accountability. Travelers rely on such updates, especially during early hours or delays.

The ruling highlights increased legal pressure on Indian Railways to improve passenger services. Better coordination and clearer announcements could prevent similar incidents.

Source, photo: infra.economictimes.indiatimes.com

News on railway transport, industry, and railway technologies from Railway Supply that you might have missed: