Greater Anglia has received national recognition for its efforts to protect vulnerable passengers, underscoring its commitment to providing inclusive and supportive services for those in need. This was reported by the railway transport news portal Railway Supply.

Protect Vulnerable Passengers
Image credit: Istockphoto.com/Yackers1

Greater Anglia’s Achievement to Protect Vulnerable Passengers and Ensure Safety

Greater Anglia has received significant recognition for its dedicated efforts in supporting vulnerable passengers. The company achieved the BSI Kitemark for inclusive service, highlighting its commitment to accessible and flexible service for all customers.

The BSI Kitemark signifies compliance with ISO 22458, proving Greater Anglia’s dedication to transparent and inclusive services. This prestigious certification includes an evaluation of their service design, organizational culture, and approaches to assisting vulnerable passengers and those with additional needs.

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Assessors praised Greater Anglia’s thorough training programs and thoughtful customer journey mapping. Notably, the operator’s staff demonstrated compassion and collaboration, working closely with British Transport Police to enhance passenger safety.

As part of the certification process, auditors conducted station visits, interviewed staff, and reviewed the Greater Anglia and Stansted Express websites. Their findings confirmed the company’s proactive approach to supporting passengers with diverse requirements.

Commitment to Supporting Passengers in Vulnerable Circumstances

Matt Wakefield, Greater Anglia’s Head of Safety, Security, and Sustainability, expressed pride in the achievement. He emphasized that Greater Anglia is the first UK rail operator to earn this significant BSI Kitemark for inclusive service, underscoring its dedication to customer care.

Wakefield noted that the certification reflects Greater Anglia’s commitment to supporting passengers in vulnerable situations. He further stated the organization aims to provide top-tier service for all passengers and is grateful for this formal recognition.

Victoria Brennan, BSI’s Global Certification Director, praised Greater Anglia for fostering a more equitable travel experience. Brennan commended the operator for contributing to an inclusive society and applauded their role in enhancing protections for vulnerable passengers.

Greater Anglia’s Kitemark certification is not only a recognition but also a reflection of the values that drive the organization. This achievement aligns with their ongoing mission to create a safer and more inclusive environment for all customers.

According to Greater Anglia, staff training and supportive partnerships are core to their customer service philosophy. By working with other organizations, they strengthen their ability to meet the unique needs of diverse passenger groups.

Source: railuk.com

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